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Within 30 Days after delivery

 

Refund and Return Policy

 

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.

 

Refunds

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer’s links for the majority of products sold in our store. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.

 

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department. You must provide the Invoice / Sales Receipt and the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items.

A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

 

Dead-On-Arrival (DOA) Products

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace or repair the item based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.

 

Return of Non-Faulty Goods

Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $60 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.

 

Warranty

All products sold by Mountain Man Surveying are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in your Area.

 

Bundles

Any promotions that we may run from time to time, at our discretion, may be, or may contain items bundled together. In any such cases, the components of the bundles are to be treated as individual items at a discounted price when purchased together. Any and all warranties are on these separate items, not on the bundle itself. In the case of a warranty/return claim, only the faulty item(s) in the bundle may be returned and replaced/refunded (as per this return policy) and any other products in the bundle that are returned will be treated as a Return of Non-Faulty Goods (outlined in this policy) and may result in restocking fees or the item being returned to you at your cost.

 

Data Loss

Mountain Man Surveying does not accept any responsibility for any data loss caused by the product purchased from us.

Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.

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