working time

Mon- Sun: 8.00 - 18.00

Free shipping

On order over $599

Money back 100%

Within 30 Days after delivery

 

Shipping & Returns

 

1) Where we deliver: We deliver most products to most countries.

2) Shipping Method: We deliver by International Express Cargo. Other methods of delivery are available. All shipping is at the customers expense.

3) Delivery Time: Your in-stock item will leave our warehouse within 24 hours of your order placement. Estimated delivery time 3 to 10 days

4) Out of Stock: If your item is out of stock, we will contact you and let you know when we expect to have it in stock.

5) Returns: All items are inspected before shipment. If you receive an item that is not in good working order or is damaged, please contact us and we will replace it. You may return an item for a refund (minus shipping charges) if you are not completely satisfied. Returns must be made within 30 days. All returns must include a Return Merchandise Authorization Number.

 

By placing this order, you agree to these terms:

 

  1. All pricing is in United States Dollars.
  2. All shipping charges are estimated. Actual charges may vary according to the shipping company.
  3. Shipping costs do not include duty, customs charges, import fees or additional taxes.
  4. Paint can be shipped by ground only.
  5. Shipments are not insured unless the customer asks for insurance and agrees to pay the extra cost.
  6. Merchandise ownership passes from the company to the customer when received by the freight carrier. Please inspect your merchandise before signing the freight waybill, or put  subject to inspection  next to your signature. Any damage or loss that occurs in transit is the responsibility of the carrier. Customers must file a claim with the carrier. Contact us and we will do our best to assist you with this. If you do need to file a claim, please keep the original packaging of the item and the box it was shipped in.
  7. The customer has 48 hours after receiving the goods to notify us of any problems with the goods not working if they are sold in working conditions. If there is any shipping damage the receiving customer must resolve this with the shipping company.

 

Refund and Return Policy

Statutory Rights

No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Trade Practices Act or equivalent State and Territory legislation.

Refunds

Please research the products carefully before placing an order. We generally do not provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer’s links for the majority of products sold in our store. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of 20%-25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.

Return of Faulty Goods (Under Warranty)

BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department. You must provide the Invoice / Sales Receipt and the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on returning the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items.

A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.

Dead-On-Arrival (DOA) Products

You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace or repair the item based on your choice. To ensure expedient handling of your DOA return please initiate the DOA return within 7 days of receiving the product.

Return of Non-Faulty Goods

Our Service Centres test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $60 service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty and the service fee is charged, you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 30 days, the goods will be sold to recover the service fee and any difference will be refunded to you.

Warranty

All products sold by Mountain Man Surveying are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in your Area.

Bundles

Any promotions that we may run from time to time, at our discretion, may be, or may contain items bundled together. In any such cases, the components of the bundles are to be treated as individual items at a discounted price when purchased together. Any and all warranties are on these separate items, not on the bundle itself. In the case of a warranty/return claim, only the faulty item(s) in the bundle may be returned and replaced/refunded (as per this return policy) and any other products in the bundle that are returned will be treated as a Return of Non-Faulty Goods (outlined in this policy) and may result in restocking fees or the item being returned to you at your cost.

Data Loss

Mountain Man Surveying does not accept any responsibility for any data loss caused by the product purchased from us.

Terms and conditions are subject change from time to time without prior notice. It is your responsibility to review the terms and conditions prior to placing orders on the website.

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